Gym Membership Cancellation Policy
At Fitness Factory KC, we believe in a straightforward and transparent membership experience, including the cancellation process. This policy outlines how you can cancel your membership, in accordance with the Federal Trade Commission’s (FTC) new rules regarding online subscription purchases.
Our Commitment to Easy Cancellation
We are committed to making the cancellation of your membership as simple and easy as joining. If you enrolled in your membership online, you can cancel your membership online with a few simple clicks. We will not impose any unnecessary obstacles to delay or complicate your cancellation request.
Eligibility for Online Cancellation
You are eligible to cancel your membership online through our member portal if you:
- Initially purchased your gym membership online through our website or mobile app.
If you purchased your membership in person or through another method, you may need to follow a similar process or contact us directly as described below. We are working to make online cancellation available for all members in the future, regardless of the initial sign-up method.
How to Cancel Your Membership
For Members Who Joined Online:
To cancel your membership online, please follow these simple steps:
- Log in to Your Member Portal: Visit our website at fitnessfactorykc.com and log in to your personal member portal using your email and secure login or create an account (using the email on file, create a username/password).
- Navigate to Membership Settings: Once logged in, locate the “Manage Subscriptions” or a similarly labeled section in your portal dashboard.
- Initiate Cancellation: Within the membership settings, you will find a clear and conspicuous “Cancel Membership”, “Cancel Subscription” or “End Membership” option. Click on this option to begin the cancellation process.
- Follow the Prompts: You will be guided through a few simple steps to confirm your cancellation request. We may ask for a brief reason for your cancellation to help us improve our services, but you are not required to provide one to cancel.
- Confirm Your Cancellation: Review the details of your cancellation and confirm your request. We will not present you with any new offers that require your affirmative consent to decline to proceed with the cancellation.
For Members Who Joined In-Person or Through Other Methods:
If you did not join online, you can cancel your membership online as well, or by:
- Visiting the Gym: You can request a cancellation form at the front desk during staffed hours.
- Contacting Customer Service: You can contact our member services team by phone at (913) 395-9015 or by email at contact@fitnessfactorykc.com to request a cancellation. We will guide you through the process.
We are working to make online cancellation available for all members regardless of how they joined.
Notice Period for Cancellation
A 30 day written notice is required for all membership cancellations. This notice period allows for the processing of your cancellation and any final billing cycles.
Effective Date of Cancellation
Your membership cancellation will become effective at the end of your current billing cycle following the 30-day notice period. You will continue to have access to gym facilities and member benefits until the effective cancellation date.
Refunds
Membership fees are non-refundable. Upon cancellation, you will not be charged for any future billing cycles after the effective cancellation date.
Confirmation of Cancellation
Once your cancellation request has been processed, you will receive a clear confirmation of your cancellation. This confirmation will be sent to the email address associated with your membership within 3 business days. Please keep this confirmation for your records.
Contact Us
If you have any questions regarding our cancellation policy or need assistance with canceling your membership, please contact our member services team:
- Phone: (913) 395-9015
- Email: contact@fitnessfactorykc.com
- In Person: Visit our facility during staffed hours at 10550 W 103rd St, Overland Park, KS, 66214
Please Note:
This cancellation policy is designed to comply with applicable federal law, including the FTC’s new “Click to Cancel” rule. However, state and local laws may have additional requirements. We encourage you to review this policy thoroughly, and if you have any legal questions regarding this policy’s compliance with all applicable laws, we recommend seeking the advice of legal counsel.
We value your membership and are here to assist you with any questions you may have.